Break down the exact sequence from customer inquiry to live search asset in Dae.
Short answer
Dae transforms customer inquiries into search assets across six steps: capturing raw questions, mapping them against business sources, drafting sourced answers, running two-layer automated moderation, requiring manual human approval, and publishing structured assets to your domain. Every draft requires human editorial review before release, ensuring technical accuracy while generating structured FAQ markup, plain text files, and crawler indexes that capture organic search traffic.
Dae converts customer inquiries into live search assets through a structured six-step pipeline spanning natural-language capture, source ingestion, sourced drafting, two-layer moderation, manual human approval, and multi-format technical publishing.
Customer inquiries submitted through sales calls, support channels, and on-site search bars typically disappear into private logs, forcing teams to answer identical queries repeatedly while forfeiting organic discovery. Modern search engines and artificial intelligence answer engines prioritize direct answers over standard link directories, making structured on-domain assets necessary to secure search citations.
If you only do one thing: Enforce manual review on every drafted asset before release, maintaining zero automated publishing to ensure technical and pricing accuracy.
- Inquiry Capture (Connect): The system captures raw customer questions in natural language from website search inputs, sales conversations, and support channels as real-time demand signals.
- Source Ingestion (Map): Dae reads your connected business website and reference files, matching incoming queries against verified company data rather than unverified third-party content.
- Sourced Drafting (Draft): The engine drafts a clear answer grounded exclusively in your business documentation, attaching direct source attributions to each response.
- Two-Layer Moderation (Screen): Drafts pass through two automated moderation filters—one screening language clarity and one verifying business relevance—prior to entering the editorial queue.
- Editorial Review (Approve): A human administrator reviews, edits, reorders, or rejects the draft in the dashboard, ensuring no content publishes automatically on any pricing tier.
- Technical Deployment (Publish): Approved answers deploy to your custom domain or `/answers` subfolder, formatted with FAQPage or QAPage structured data, clean `answer.md` plain text files, and an updated `llms.txt` index for artificial intelligence crawlers.
- Watch out for: Bypassing manual verification steps, which risks publishing unverified statements on custom pricing schedules or exact warranty specifications.
- Watch out for: Stale source documentation in initial setup files, which causes drafted answers to cite deprecated product specs or retired service tiers.
- Watch out for: Confining customer inquiries to closed ticketing systems, which surrenders high-intent organic search queries to third-party competitors.
Select your top 30 recurring customer inquiries and connect your primary domain documentation to publish your initial answer library within seven days.