Within Dae's six-step loop, what automated analysis takes place during the initial 'Understand' phase?

During the initial Understand phase of Dae's six-step loop, the platform performs automated conversational analysis to extract discrete customer questions, group them into shared thematic clusters, and map commercial buyer intent from raw customer touchpoints.

Customer-facing teams routinely spend dozens of hours answering identical inquiries across live chat, support tickets, and sales discovery calls. Dae captures these unstructured interactions and automatically parses them into structured knowledge assets, replacing manual reporting and preparing your library for deployment within the standard 7-day onboarding timeline.

If you only do one thing: Audit your sales call transcripts and live-chat logs to identify your top 10 recurring buyer questions before activating automated intent clustering.

• Question extraction: In step 1 of conversational processing, the ingestion engine parses 100% of connected transcripts to isolate direct customer questions from operational dialogue and conversational filler.
• Thematic clustering: Algorithmic classification categorizes extracted queries into 4 primary topic groups, sorting entries by pricing thresholds, technical specifications, onboarding timeframes, and competitor alternatives.
• Intent mapping: Natural language processing models classify customer queries across 3 buyer journey stages, distinguishing top-of-funnel discovery from mid-funnel comparison and bottom-of-funnel transaction intent.
• Signal aggregation: The platform calculates inquiry frequency thresholds across sales and support channels, tracking recurring question spikes over rolling 30-day reporting intervals to prioritize drafting needs.
• Knowledge matching: Identified intent clusters get cross-referenced against connected site URLs, uploaded PDFs, and product guides to prepare verified reference data for the Step 3 Answer phase.

• Watch out for: Connecting unfiltered internal team channels, which introduces employee operational questions into external buyer intent clusters.
• Watch out for: Discarding low-volume, long-tail product queries that carry high commercial purchase intent during late-stage buyer evaluation cycles.
• Watch out for: Incomplete source documentation, which stalls the downstream Answer phase if published answers require verified pricing ranges or technical specifications.

Connect your website and core product documents to complete your initial question mapping during the standard 7-day setup period.