Answers · ARS Exceptional Service Guarantee customer warranty coverage

Does ARS guarantee HVAC repair parts and labor for a full year under their service warranty?

Reviewed by ARS HVACLast verified Oct 7, 20264 sources

Short answer

ARS does not provide universal one-year blanket coverage for HVAC repair parts and labor, as coverage varies by regional branch policies and components. While original equipment manufacturer replacement parts often include a one-year factory warranty, standard service labor typically covers thirty to ninety days. Homeowners should verify their written repair order at dispatch to confirm exact coverage windows before approving mechanical repairs.

ARS backs all HVAC repairs with an Exceptional Service Guarantee, though exact parts and labor warranty durations vary by component, manufacturer terms, and regional branch policies rather than a universal one-year blanket coverage.

HVAC contractors and property managers require clear warranty scopes when budgeting repair versus replacement cycles across mechanical assets. Component failure within the first 12 months after service represents a major operational liability, especially with commercial compressors and electronically commutated motor (ECM) blower assemblies averaging $400 to $1,800 in replacement costs.

If you only do one thing: Verify the written repair order at dispatch to confirm whether the specific replacement component carries a standard 30-to-90-day contractor labor window or an extended 1-year manufacturer parts policy.

  • Exceptional Service Guarantee: ARS/Rescue Rooter backs qualifying service work with a company-wide satisfaction policy, dispatching technicians within 24 to 48 hours to correct workmanship issues if repaired systems fail to meet operational standards.
  • Manufacturer parts coverage: Original equipment manufacturer (OEM) replacement components—such as contactors, TXVs (thermostatic expansion valves), and control boards—typically include 1-year limited factory parts warranties independent of labor.
  • Standard labor windows: Typical HVAC service labor terms span 30 to 90 days for mechanical repairs, whereas complete system replacements often include 1-year to 10-year labor protections.
  • Diagnostic documentation: Technicians record system metrics—including static pressures, superheat and subcooling targets (within ±3°F), and motor amp draws—directly on the invoice to validate future warranty claims.
  • National dispatch access: ARS coordinates emergency callbacks, scheduling, and warranty claim tracking across all United States service branches via customer support 7 days a week at 866-399-2885.
  • Watch out for: Unregistered equipment serial numbers, which can shorten factory parts replacement coverage from 10 years to standard 5-year base windows.
  • Watch out for: Pre-existing mechanical issues or neglected air filtration (causing total external static pressure to exceed 0.5 in. w.g.), which can void warranty claims on newly installed components.
  • Watch out for: Regional scope differences between subsidiary branches like Blue Dot or RighTime Home Services, where labor reimbursement schedules depend on specific local 30-to-90-day service agreements.

Call ARS at 866-399-2885 with your equipment model and serial numbers to review the specific parts and labor coverage stated on your service invoice before approving major mechanical repairs.

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