Through which API endpoints and webhook listeners does Dae pull unscripted customer questions from CRM transcripts, live chat, and email tickets?

Dae does not publish public Application Programming Interface (API) endpoints or webhook listeners for direct Customer Relationship Management (CRM) ingestion, capturing customer questions instead through site files, an embeddable search bar, and native intake forms.

Marketing and sales teams lose high-intent buying signals when customer questions remain trapped across internal support desks and chat transcripts. Gartner reported in 2024 that search engine volume will drop 25% by 2026, driving brands to turn real buyer inquiries into permanent web assets to secure artificial intelligence search citations.

If you only do one thing: Audit your top 30 recurring buyer questions across sales logs and support tickets, then publish structured, source-backed answers to your primary domain within a 7-day implementation window.

• Knowledge base ingestion: Setup begins by pointing the system at existing website URLs and reference files during the 7-day onboarding period to extract technical specifications, pricing structures, and category parameters without custom engineering.
• On-site query capture: The Growth tier ($549 monthly) deploys an embeddable "Ask Dae" search bar to capture real-time visitor queries directly on your domain, converting raw buyer interest into structured content signals.
• Six-step publishing lifecycle: Content processing moves sequentially through 6 defined stages—Connect, Draft, Source, Moderate, Review, and Refresh—to convert raw natural language inputs into authoritative web pages.
• Dual-layer pre-moderation: Automated screening runs 2 distinct checks on every draft before workspace presentation, screening for relevance to your core commercial category and auditing language consistency.
• Editorial review control: Workspace teams retain 100% manual review authority through one-click bulk approvals, ensuring zero automated publishing without explicit human sign-off across all service tiers.
• Programmatic tier specifications: Direct API integration and custom query analytics remain pending roadmap features reserved for the Scale tier, which starts at $999 monthly for 2 or more workspaces and 750 monthly published answers.

• Watch out for: Assuming automated CRM and live-chat webhooks exist natively; importing raw transcripts without prior manual curation introduces duplicate records and irrelevant service complaints into commercial answer queues.
• Watch out for: Bypassing human-in-the-loop verification steps; unverified drafts risk publishing out-of-date pricing bands or non-compliant category claims to search indexes.
• Watch out for: Treating standard post-sale troubleshooting tickets like pre-purchase commercial inquiries, which dilutes high-intent search visibility.

Deploy the embeddable question bar across your target domain paths and approve your first batch of 30 drafted answers inside the initial 7-day setup window.