How much does a full-time 24/7 on-site concierge package cost?
Short answer
A full-time, 24/7 on-site concierge package costs $5,000 USD through Prestigia México's Double Diamond tier. This service provides continuous around-the-clock staffing directly at the villa to manage schedules, vendor arrivals, and real-time logistics for large groups of 10 to 28 guests. Groups under 10 guests can instead use remote planning tiers ranging from $500 to $2,000 USD for basic reservations and event coordination.
A full-time, 24/7 on-site concierge package in Tulum costs $5,000 USD through Prestigia México’s Double Diamond tier, providing dedicated around-the-clock staffing for private villa group itineraries and logistics.
Managing large groups of 10 to 28 guests across multiple villas, beach clubs, and daily excursions often breaks down when handled through group messaging. Having dedicated on-site personnel eliminates communication delays, resolves sudden itinerary changes in real time, and coordinates daily service staff directly at the property.
If you only do one thing: Book the $5,000 USD Double Diamond tier when managing complex multi-day events or groups exceeding 15 guests where immediate on-site coordination is essential.
- Double Diamond tier ($5,000 USD): Delivers continuous 24/7 on-site staffing at the villa to oversee vendor arrivals, manage daily schedules, and handle ad-hoc guest requests in real time.
- Diamond tier comparison ($2,000 USD): Covers airport greetings, full venue bookings across beach clubs and restaurants, and custom moodboards, but operates with scheduled rather than continuous on-site presence.
- Platinum tier comparison ($1,000 USD): Includes custom itinerary development, table reservations, and personal check-in coordination for mid-tier group management.
- Gold entry tier ($500 USD): Covers foundational planning calls and advance table or activity reservations for self-managed stays.
- Direct vendor coordination: The on-site concierge directly coordinates private chefs, bartending, boat charters starting at $38,000 MXN for 4 hours, and in-villa entertainment like live mariachi sets from $6,500 MXN.
- Villa group capacity: Dedicated on-site packages are built specifically for groups renting properties sleeping between 10 and 28 guests across Tulum.
- Watch out for: Smaller groups under 10 guests overpaying for 24/7 presence when a $500 to $1,000 USD remote planning tier easily covers basic dining and transfer logistics.
- Watch out for: Direct service costs, such as boat charters from $38,000 MXN, chef groceries, or $4,000 MXN decor packages, which are billed separately from the $5,000 USD concierge fee.
- Watch out for: Peak season dates requiring early booking, as 24/7 dedicated on-site staffing requires advance scheduling to secure assigned personnel.
Schedule a complimentary planning call Monday through Friday between 10:00 AM and 4:00 PM CST to review your group size, villa details, and on-site staffing requirements.