Master services & SaaS agreement.

Effective Date: September 1, 2026

Provider: Four8 Consulting, LLC, doing business as Dae

Website: https://askdae.com

This Master Services and SaaS Agreement (the “Agreement”) is a binding agreement between Four8 Consulting, LLC, doing business as Dae (“Dae,” “Provider,” “we,” “us,” or “our”), and the person or business purchasing, accessing, configuring, embedding, or using the Service (“Customer,” “you,” or “your”).

By clicking a button or checking a box stating that you agree, completing a purchase, beginning a paid or free subscription, creating or using a workspace, submitting payment information, publishing an Answer, embedding the Service, or otherwise accessing or using the Service, you:

1. acknowledge that you have read and understood this Agreement;
2. agree to be legally bound by this Agreement, our Privacy Policy, the applicable purchase or checkout screen, and any order form or statement of work that references this Agreement;
3. represent that you are at least 18 years old and legally able to enter into this Agreement; and
4. if acting for a company or other organization, represent and warrant that you have authority to bind that organization.

If you do not agree, do not purchase, access, configure, embed, or use the Service.

1. Definitions

“Affiliate” means any entity that directly or indirectly controls, is controlled by, or is under common control with a party, including any future successor to the Dae business, Service, or related assets.

“AI Output” means answers, questions, summaries, citations, recommendations, classifications, schema, metadata, drafts, moderation results, and other material generated, transformed, ranked, or assisted by artificial intelligence or machine learning.

“Answer” means any answer, page, draft, response, summary, citation, structured data, or related material created, displayed, or published through the Service.

“Authorized User” means a person whom Customer authorizes to access or administer Customer’s account or workspace.

“Customer Content” means all content, data, websites, files, prompts, instructions, trademarks, business information, Visitor Data, and other material supplied, selected, uploaded, submitted, or directed to be crawled by or for Customer, including Customer’s edits to AI Output.

“Documentation” means Dae’s then-current usage instructions and technical documentation.

“Metered Message” means each message, question, prompt, request, or other unit of text submitted by an end user, Authorized User, integration, API, automated process, or other source to the Service and processed by the Service. Duplicate submissions, retries initiated by Customer systems, API calls, automated submissions, test traffic, abusive traffic not blocked by Customer, and messages submitted through Customer’s implementation may be counted separately when separately received or processed. Provider’s usage records control absent manifest error.

“Order” means the applicable online purchase, checkout screen, pricing selection, accepted quote, order form, or statement of work describing the Service purchased by Customer.

“Provider Technology” means the Service, software, source and object code, models, prompts, system instructions, workflows, templates, interfaces, designs, methods, documentation, analytics, data models, know-how, improvements, and all related intellectual property, excluding Customer Content.

“Service” means the Dae answer-engine platform and related workspaces, hosted answer hubs, ingestion, crawling, drafting, moderation, publication, embeds, integrations, lead forms, analytics, onboarding, implementation, support, and related services made available by Provider.

“Visitor Data” means visitor questions, lead submissions, acknowledgement records, technical data, and other personal data collected through Customer’s workspace, answer hub, forms, embed, proxy, domain, or implementation.

2. Agreement Structure

This Agreement, the applicable Order, our Privacy Policy, and any signed statement of work constitute the entire agreement between Customer and Provider concerning the Service.

If documents conflict, the following order applies:

1. a separately signed statement of work or order form, but only for provisions that expressly identify the section of this Agreement being modified;
2. this Agreement;
3. the applicable online Order and pricing screen for the selected plan, included usage, subscription fee, billing interval, and commercial details; and
4. the Privacy Policy.

Customer purchase orders, vendor portals, onboarding forms, security questionnaires, policies, or other Customer terms do not modify this Agreement, even if Provider signs, acknowledges, processes, or accepts them.

Customer acknowledges that it is not purchasing the Service in reliance on any future feature, roadmap statement, demonstration, projection, estimate, or expected search, citation, traffic, lead, conversion, revenue, or cost-saving result.

3. Plans, Subscription Fees, and Metered Overages

3.1 Current subscription price

The recurring subscription fee, billing interval, included usage, plan limits, onboarding fee, and other commercial terms are the amounts and terms displayed to Customer on the applicable purchase or checkout screen when Customer completes the Order. The current generally available plans and rates may also be displayed on Dae’s pricing page.

The price shown on the pricing page may change at any time and does not change an already-completed Order until renewal, plan change, additional purchase, or as otherwise disclosed to Customer. If the checkout screen and general pricing page conflict at the time of purchase, the price affirmatively accepted by Customer on the checkout screen controls for that Order.

3.2 Recurring billing and authorization

Customer authorizes Provider and its payment processors to charge the payment method on file for:

• the recurring subscription fee accepted at checkout;
• renewals;
• onboarding, implementation, setup, and professional-service fees;
• usage-based charges and overages;
• applicable taxes; and
• other amounts Customer orders or incurs under this Agreement.

Subscription fees are billed in advance. Metered usage and overages may be billed in arrears, charged when incurred, or included on the next invoice, at Provider’s discretion.

3.3 Metered Message overages

Each plan may include a stated number of Metered Messages during a billing period. Each Metered Message exceeding the included allowance is billed at US $0.07 per Metered Message.

Unused included messages expire at the end of the applicable billing period and do not roll over, accumulate, transfer, or create a credit. Provider may use reasonable counting, filtering, estimation, and fraud-prevention methods to calculate usage. Provider’s usage records are conclusive absent manifest error.

Provider may charge accrued overages before the end of a billing period, require an additional deposit, impose a usage threshold, suspend processing, or require an upgrade if usage is excessive, creates risk, or exceeds Customer’s payment authorization.

Provider may prospectively change the overage rate on at least 30 days’ notice. Continued use after the effective date constitutes acceptance. Customer’s sole remedy if it does not accept a prospective rate change is to cancel before the new rate becomes effective, subject to all existing payment obligations and non-refundable commitments.

3.4 Automatic renewal

Unless the applicable Order states otherwise, each subscription automatically renews for successive periods equal to the initial subscription period until Customer cancels through the available account controls or gives Provider written notice at least 30 days before the renewal date.

The renewal price will be Provider’s then-current price for the applicable plan as displayed on the purchase, renewal, account, or pricing screen or otherwise communicated to Customer before renewal. Promotional, introductory, pilot, legacy, or discounted pricing does not continue unless Provider expressly agrees in writing.

3.5 Non-refundable fees

Except where non-waivable law expressly requires otherwise, all fees are non-cancellable, non-creditable, and non-refundable. Onboarding, implementation, setup, professional-service, usage, overage, and minimum-commitment fees are non-refundable once ordered or incurred. Cancellation stops future renewal charges but does not refund the current billing period or relieve Customer of committed or accrued amounts.

3.6 Late payments, taxes, and disputes

Overdue amounts accrue interest at 1.5% per month or the highest lawful rate, whichever is lower. Customer will reimburse Provider for chargeback fees, collection expenses, and reasonable attorneys’ fees.

Fees exclude sales, use, excise, value-added, withholding, and similar taxes. Customer is responsible for all such taxes except taxes based on Provider’s net income. If withholding is legally required, Customer will increase its payment so Provider receives the full amount it would have received without withholding.

Customer must notify Provider of a good-faith billing dispute within ten days after the applicable charge or invoice, with sufficient supporting detail, or waives that dispute to the maximum extent permitted by law. Customer must timely pay all undisputed amounts.

4. Access and Restrictions

Subject to timely payment and continuous compliance, Provider grants Customer a limited, revocable, non-exclusive, non-transferable, non-sublicensable right during the paid subscription term to allow Authorized Users to access and use the Service solely for Customer’s internal business purposes and authorized public implementation.

Customer is responsible for all activity through its account, workspaces, domains, integrations, credentials, and Authorized Users, whether authorized by Customer or not. Customer must protect credentials, use reasonable access controls, promptly remove unauthorized access, and notify Provider of suspected compromise.

Customer will not, and will not permit anyone to:

• copy, modify, translate, reverse engineer, decompile, disassemble, or attempt to discover the Service’s source code, prompts, model weights, system instructions, security controls, or underlying ideas;
• resell, sublicense, time-share, provide service-bureau access to, or commercially exploit the Service except as expressly authorized in an Order;
• scrape, probe, benchmark, load test, interfere with, bypass, or defeat security, host, moderation, access, or usage controls;
• use the Service, AI Output, or access to train, fine-tune, test, evaluate, or improve a competing model, dataset, product, or service;
• remove proprietary notices or misrepresent the source of the Service or AI Output;
• use unauthorized automation or exceed plan limits; or
• use the Service to build, support, or assist a competing offering.

5. Acceptable Use and Restricted Data

Customer will not submit, generate, publish, or facilitate content or activity that is unlawful, fraudulent, deceptive, defamatory, infringing, discriminatory, harassing, obscene, malicious, unsafe, or harmful; impersonates another person or business; contains malware; violates third-party platform terms; enables unauthorized surveillance; or creates legal, security, operational, or reputational risk for Provider.

Unless Provider expressly agrees in a signed writing, Customer will not submit protected health information, payment-card data, passwords, authentication secrets, government identification numbers, precise geolocation, biometric data, children’s data, or other sensitive or highly regulated data.

The Service may not be used to make or materially support decisions concerning employment, credit, housing, insurance, healthcare, legal rights, education admission, criminal justice, or another high-impact decision.

Provider may monitor use, investigate suspected violations, preserve evidence, block traffic or domains, remove content, disable functionality, impose limits, and cooperate with authorities, but has no duty to do so. Failure to act does not constitute approval, waiver, or assumption of responsibility.

6. Customer Content and Publication Responsibility

As between the parties, Customer retains its rights in Customer Content. Customer grants Provider, its Affiliates, contractors, suppliers, and subprocessors a worldwide, non-exclusive, royalty-free, fully paid, transferable, and sublicensable license to host, cache, reproduce, crawl, index, parse, adapt, translate, format, analyze, transmit, display, publish, moderate, and otherwise process Customer Content as needed to provide, secure, support, enforce, operate, and improve the Service and create Aggregated Data.

Customer represents, warrants, and covenants that:

• Customer owns or controls all rights necessary for Provider to process and publish Customer Content as instructed;
• Customer has every legally required notice, consent, permission, authorization, and lawful basis;
• directing Provider to crawl a website or source is Customer’s representation that Customer has authority to do so; and
• Customer Content, Customer’s instructions, and Customer’s use of the Service do not violate any law, contract, platform rule, or third-party right.

Customer is the sole publisher and is exclusively responsible for every Answer, statement, claim, citation, comparison, price, disclosure, lead form, and other item generated, edited, displayed, distributed, or published through Customer’s implementation.

Customer must independently review, fact-check, legally approve, and continually monitor all Answers and AI Output before and after publication. Customer bears all risk arising from publication, nonpublication, automatic publication, edits, refreshing, removal, and reliance by any person.

Provider is a technology and processing provider—not the author, publisher, speaker, seller, advertiser, fiduciary, or professional adviser concerning Customer Content or Customer’s business. Provider has no duty to investigate, verify, fact-check, continuously monitor, correct, update, preserve, or remove Customer Content or AI Output.

Any moderation, sourcing, review, onboarding, or implementation assistance is limited and does not constitute factual, legal, regulatory, professional, or editorial approval and does not transfer responsibility from Customer.

7. AI Output and Search Results

Customer understands that AI Output is probabilistic and may be inaccurate, incomplete, fabricated, biased, offensive, obsolete, duplicative, non-unique, infringing, or unsuitable. A displayed source may not exist, remain available, support a statement, or be accurately characterized. The same or similar output may be generated for others.

AI Output and the Service are not legal, medical, clinical, pharmaceutical, financial, tax, accounting, investment, engineering, safety, regulatory, or other professional advice. They create no professional-client, fiduciary, agency, or confidential relationship. Customer will not represent otherwise.

Provider does not control search engines, AI assistants, social platforms, web crawlers, browsers, third-party models, or their policies. Provider makes no promise or warranty concerning:

• crawling or indexing;
• search ranking or visibility;
• citation, quotation, attribution, or inclusion by an AI system;
• traffic, impressions, leads, conversions, or engagement;
• revenue, sales, savings, or return on investment;
• the continued availability of a third-party platform or source; or
• any other commercial or marketing result.

References to “human review,” “moderation,” or “approval” mean only the workflow and service scope stated in the applicable Order. Unless expressly stated in a signed Order, Provider does not undertake substantive human fact-checking, legal review, or continuous editorial review.

If Customer enables automatic publishing, Customer knowingly assumes all additional risk of publication without prior human approval.

Provider may select, replace, combine, configure, restrict, or discontinue any AI model, data source, vendor, integration, or subprocessor at any time. Output, features, functionality, latency, and behavior may change without notice.

8. Implementation and Third-Party Systems

Customer will timely provide accurate materials, access, approvals, DNS and hosting cooperation, designated contacts, and decisions. Dates and estimates automatically extend for Customer delay. Provider is not responsible for deficiencies caused by Customer systems, instructions, content, access, configuration, or delay.

Customer is solely responsible for its website, CMS, DNS, reverse proxy, CDN, consent manager, analytics, security, backups, integrations, and third-party accounts. Customer authorizes Provider to take technical actions on Customer’s behalf as reasonably necessary to configure an ordered integration.

Unless a signed Order expressly states otherwise, all configurations, templates, workflows, connectors, methods, code, improvements, and deliverables created during onboarding or professional services are Provider Technology and are not works made for hire.

The Service may depend on hosting, databases, payment processors, transactional email, AI-model providers, analytics, search engines, CMS platforms, DNS providers, CDNs, proxies, and other third parties. Provider does not control, endorse, or assume responsibility for any third party’s content, availability, security, policies, terms, outputs, decisions, acts, or omissions. Customer’s sole recourse concerning a third party is against that third party.

9. Intellectual Property and Data

Provider and its licensors exclusively own Provider Technology and all improvements, modifications, derivatives, and intellectual-property rights in it. Customer receives no ownership interest. All rights not expressly granted are reserved.

Customer irrevocably assigns to Provider all rights in suggestions, requests, ideas, evaluations, and feedback concerning the Service. If an assignment is ineffective, Customer grants Provider a perpetual, irrevocable, worldwide, transferable, sublicensable, royalty-free license to use and exploit that feedback without restriction, attribution, or payment.

Provider may collect and use telemetry, logs, performance data, account activity, and usage information to provide, secure, operate, analyze, enforce, and improve the Service, allocate costs, prevent abuse, develop features, and comply with law.

Provider may create and exclusively own aggregated, statistical, and de-identified data that does not reasonably identify Customer or an individual (“Aggregated Data”). Provider may use and commercialize Aggregated Data for any lawful purpose without restriction or compensation.

Unless Customer opts out in writing before launch, Provider may identify Customer as a customer and use Customer’s name and logo in customer lists, proposals, and marketing. Provider will obtain separate written approval before publicly attributing specific performance results to Customer.

10. Privacy and Security

For Visitor Data processed on Customer’s behalf, Customer is the controller or business and Provider is the processor or service provider. For account, billing, security, marketing, fraud-prevention, and Provider business-operation data, Provider acts as an independent controller or business.

Customer is solely responsible for:

• determining which privacy, communications, recording, cookie, accessibility, advertising, consumer-protection, and sector-specific laws apply;
• providing legally sufficient notices;
• obtaining, recording, and managing required consents;
• configuring forms, fields, cookies, acknowledgements, and retention;
• responding to access, deletion, correction, opt-out, and other rights requests; and
• ensuring Customer’s instructions and use are lawful.

Provider will process Visitor Data according to Customer’s documented instructions, including this Agreement and Customer’s configuration, and may use subprocessors for hosting, databases, email, payments, support, security, analytics, and AI-model services.

Provider will use commercially reasonable security measures appropriate to the nature of the Service. No Internet, transmission, storage, model, or security system is completely secure. Provider does not warrant that every incident, unauthorized access, loss, or vulnerability will be prevented.

The Service is not a backup or system of record. Customer must maintain independent backups of Customer Content, Answers, configurations, and business records. Provider is not responsible for loss, deletion, corruption, restoration, or failure to back up data.

Additional privacy, security, data-location, certification, audit, standard contractual clause, or business-associate requirements apply only if Provider expressly agrees in a signed writing and may require additional fees.

11. Confidentiality

“Confidential Information” means nonpublic information disclosed by a party that is marked confidential or reasonably should be understood as confidential. Provider Confidential Information includes Provider Technology, prompts, system instructions, models, security information, pricing, product plans, and nonpublic Service information.

The recipient will use Confidential Information only to perform this Agreement, protect it with at least reasonable care, and disclose it only to persons with a need to know and confidentiality obligations. Provider may disclose Customer information to its Affiliates, contractors, suppliers, subprocessors, insurers, financiers, prospective acquirers, and advisers as reasonably necessary for the Service and Provider’s business operations.

Confidential Information excludes information the recipient can document was lawfully known without restriction, independently developed without using Confidential Information, publicly available without breach, or lawfully obtained from a third party.

The recipient may disclose information when legally required. Where permitted, it will give reasonable notice and disclose only the required portion.

Unauthorized use of Provider Confidential Information may cause irreparable harm. Provider may seek injunctive relief without posting bond. Nothing prevents Provider from using general skills, concepts, ideas, know-how, and residual knowledge retained in unaided memory, provided Provider does not intentionally disclose Customer Confidential Information.

12. Suspension and Termination

Provider may immediately suspend, throttle, restrict, disable, remove, or block any account, workspace, content, feature, integration, domain, or Service, with or without notice, if Provider believes there is:

• nonpayment or payment risk;
• breach or suspected breach;
• excessive or abusive usage;
• unlawful or unauthorized conduct;
• a security, technical, privacy, regulatory, third-party, or reputational risk;
• a demand from a third-party provider or authority; or
• any threat to Provider, the Service, another customer, or another person.

Suspension does not extend the subscription term, reduce fees, or create liability.

Provider may terminate immediately for breach, nonpayment, suspected unlawful activity, insolvency, cessation, security risk, or if continued performance becomes unlawful, impracticable, or commercially unreasonable.

Provider may also terminate for convenience on 30 days’ notice. Customer’s sole remedy for a convenience termination is a prorated refund of prepaid recurring subscription fees covering the unused post-termination period. Setup, onboarding, implementation, professional-service, usage, overage, and other non-refundable charges are excluded.

Upon expiration or termination:

• Customer’s access and licenses immediately end;
• public pages, embeds, integrations, and hosting may stop;
• all unpaid amounts become immediately due;
• Customer is responsible for exporting desired data before termination; and
• Provider may delete Customer Content and Visitor Data according to its then-current retention practices and legal obligations.

Sections concerning payment, restrictions, intellectual property, data rights, confidentiality, disclaimers, release, indemnification, liability, and disputes survive termination.

13. Disclaimers of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE, PROVIDER TECHNOLOGY, AI OUTPUT, ANSWERS, DELIVERABLES, SUPPORT, AND THIRD-PARTY COMPONENTS ARE PROVIDED “AS IS,” “AS AVAILABLE,” AND “WITH ALL FAULTS.” CUSTOMER USES THEM ENTIRELY AT ITS OWN RISK.

PROVIDER AND THE RELEASED PARTIES DISCLAIM ALL EXPRESS, IMPLIED, STATUTORY, AND OTHER WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, COMPLETENESS, QUIET ENJOYMENT, SECURITY, AVAILABILITY, INTEGRATION, RESULTS, AND WARRANTIES ARISING FROM COURSE OF DEALING, USAGE, OR TRADE.

PROVIDER DOES NOT WARRANT THAT THE SERVICE OR AI OUTPUT WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, UNIQUE, ACCURATE, CURRENT, LAWFUL FOR CUSTOMER’S PARTICULAR USE, OR FREE OF HARMFUL OR INFRINGING MATERIAL.

No oral or written statement, demonstration, support interaction, moderation, source link, service target, review, or advice creates a warranty or duty not expressly stated in a signed Order.

14. Customer Indemnification

Customer will defend, indemnify, and hold harmless Provider and its current and former Affiliates, members, managers, owners, operators, licensors, subprocessors, suppliers, officers, directors, employees, contractors, representatives, successors, and assigns (collectively, the “Released Parties”) from every claim, demand, action, investigation, proceeding, loss, liability, judgment, settlement, fine, penalty, tax, damage, cost, and expense, including reasonable attorneys’ and expert fees, arising out of or relating to:

1. Customer Content, Visitor Data, Customer’s website, products, services, representations, lead forms, or publication;
2. Customer’s or an Authorized User’s access to or use of the Service, AI Output, or a third-party service;
3. Customer’s breach or alleged breach of this Agreement;
4. infringement, defamation, privacy, publicity, accessibility, advertising, consumer-protection, unfair-competition, or other third-party rights;
5. Customer’s failure to provide notice, obtain consent, honor a right, or comply with law;
6. Customer’s regulated industry, professional statements, handling of leads, or reliance by any person; or
7. negligent, reckless, willful, fraudulent, or unlawful conduct by Customer or its personnel.

Provider may select counsel and control the defense and settlement at Customer’s expense. Customer must promptly cooperate, advance defense costs as incurred, and may not settle any matter affecting a Released Party without Provider’s prior written consent.

Unless Provider expressly agrees in a signed enterprise Order, Provider has no defense or indemnification obligation to Customer.

15. Release and Assumption of Risk

Customer knowingly and voluntarily assumes all risks arising from Internet services, AI Output, publication, third-party systems, search engines, security incidents, data loss, model behavior, and reliance by Customer or another person, including unknown and unforeseeable risks.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CUSTOMER, FOR ITSELF AND ITS AFFILIATES, USERS, SUCCESSORS, AND ASSIGNS, IRREVOCABLY RELEASES, WAIVES, AND DISCHARGES EACH RELEASED PARTY FROM ALL CLAIMS, CAUSES OF ACTION, LIABILITIES, DAMAGES, AND DEMANDS, KNOWN OR UNKNOWN, SUSPECTED OR UNSUSPECTED, ARISING OUT OF OR RELATING TO THE RISKS, SERVICES, OUTPUTS, CONTENT, EVENTS, THIRD-PARTY SERVICES, AND CONDUCT DESCRIBED IN THIS AGREEMENT, EXCEPT A CLAIM THAT CANNOT LAWFULLY BE RELEASED IN ADVANCE.

Customer expressly waives California Civil Code Section 1542 and every similar law limiting the release of unknown claims. Customer acknowledges that facts later discovered may differ from facts currently known but intends to release unknown and unsuspected claims to the fullest lawful extent.

Customer covenants not to commence or assist any claim released under this Section except where prohibited by law. If Customer breaches this covenant, Customer will reimburse the Released Parties’ reasonable defense costs and attorneys’ fees to the extent permitted by law.

16. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NO RELEASED PARTY WILL BE LIABLE FOR:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, ENHANCED, OR PUNITIVE DAMAGES;
• LOST PROFITS, REVENUE, SALES, SAVINGS, BUSINESS, OPPORTUNITY, GOODWILL, REPUTATION, CUSTOMERS, OR DATA;
• COSTS OF SUBSTITUTE SERVICES;
• BUSINESS INTERRUPTION, DATA LOSS, CORRUPTION, DELETION, OR RESTORATION;
• SECURITY OR PRIVACY INCIDENTS;
• RELIANCE ON OR PUBLICATION OF AI OUTPUT;
• FAILURE TO CRAWL, INDEX, RANK, CITE, CONVERT, GENERATE LEADS, OR PRODUCE RESULTS; OR
• THIRD-PARTY ACTS, OMISSIONS, OUTAGES, POLICIES, OR CHANGES,

REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF ADVISED THAT SUCH DAMAGES WERE POSSIBLE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF ALL RELEASED PARTIES FOR EVERY CLAIM ARISING OUT OF OR RELATING TO THIS AGREEMENT, THE SERVICE, AI OUTPUT, AN ORDER, OR THE PARTIES’ RELATIONSHIP WILL NOT EXCEED US $100. THIS IS ONE COMBINED CAP FOR ALL CLAIMS AND ALL RELEASED PARTIES, NOT A PER-CLAIM OR PER-PARTY CAP.

These exclusions and limitations apply to contract, tort, negligence, strict liability, statute, indemnity, restitution, misrepresentation, and all other theories; to free, beta, paid, professional, implementation, and support services; and even if a remedy fails of its essential purpose.

Customer’s payment, indemnification, confidentiality, restriction, and intellectual-property obligations are unlimited.

If applicable law prohibits excluding or limiting a particular liability, that liability is limited to the smallest amount and narrowest remedy required by law. Nothing in this Agreement creates liability that would not otherwise exist. These limitations are a fundamental allocation of risk reflected in Provider’s pricing.

17. Force Majeure

Provider is not liable for delay, interruption, degradation, data loss, or failure caused directly or indirectly by circumstances beyond its reasonable control, including Internet or utility failure, cyberattack, API or model change, vendor outage, labor dispute, epidemic, natural disaster, war, terrorism, civil unrest, governmental action, or a change in law, search-engine policy, model behavior, or third-party platform rules.

Provider may allocate available resources among customers in its sole discretion.

18. Nevada Law and Binding Individual Arbitration

18.1 Informal notice

Before filing a claim, Customer must send a detailed written notice to legal@askdae.com and allow 30 days for informal resolution. The notice must identify Customer, the relevant account, the facts, the legal basis, and the relief requested. This notice is a condition precedent to any proceeding.

18.2 Governing law

Nevada law governs this Agreement without regard to conflict-of-law rules. The Federal Arbitration Act governs arbitration. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

18.3 Binding individual arbitration

Except for the claims described below, every dispute arising out of or relating to this Agreement, the Service, AI Output, an Order, or the parties’ relationship—including formation, validity, interpretation, enforceability, arbitrability, and termination—will be resolved exclusively through confidential, final, binding arbitration before one arbitrator administered by the American Arbitration Association under its applicable Commercial Arbitration Rules.

The arbitration seat and hearing location will be Clark County, Nevada, unless Provider elects remote proceedings. Judgment on an award may be entered in any court with jurisdiction.

18.4 Provider court remedies

Provider may seek injunctive, equitable, collection, confidentiality, or intellectual-property relief in any state or federal court located in Clark County, Nevada. Customer irrevocably consents to exclusive jurisdiction and venue in those courts for such matters.

Either party may bring an eligible individual small-claims matter, but Provider may require arbitration if the claim exceeds the court’s jurisdiction or becomes consolidated, representative, or class-based.

18.5 Jury and class-action waiver

EACH PARTY WAIVES THE RIGHT TO A JURY TRIAL. ALL DISPUTES MUST PROCEED ONLY ON AN INDIVIDUAL BASIS AND NOT AS A CLASS, COLLECTIVE, CONSOLIDATED, PRIVATE-ATTORNEY-GENERAL, OR REPRESENTATIVE ACTION.

The arbitrator may award relief only to the individual party seeking it and may not combine claims. If this waiver is finally held unenforceable for a particular claim, that claim will proceed in the courts of Clark County, Nevada, only after all arbitrable matters are completed.

18.6 One-year claim deadline

No Customer claim may be initiated more than one year after the event giving rise to it, or the shortest lawful period if one year is unenforceable. A later claim is permanently barred.

This deadline does not limit Provider’s period to collect unpaid amounts or enforce intellectual-property, confidentiality, restriction, indemnification, or fraud claims.

The prevailing Provider or Released Party is entitled to recover reasonable attorneys’ fees and costs. Arbitration filings, evidence, proceedings, and awards are Confidential Information except as required to enforce an award or comply with law.

19. Changes to the Service and Agreement

Provider may modify, replace, suspend, restrict, or discontinue any feature, model, integration, provider, plan, usage allowance, or part of the Service at any time.

Provider may update this Agreement prospectively by posting the revised version and changing the Effective Date. If a change is material, Provider may also provide notice by email, account notice, checkout notice, or another reasonable method.

Continued access or use after the revised Agreement becomes effective constitutes acceptance to the extent permitted by law. If Customer does not accept a revision, Customer must stop using the Service and cancel before the revision becomes effective. Cancellation does not create a refund or eliminate accrued or committed obligations.

20. General

20.1 Notices

Provider may give notice by email, account notice, invoice, checkout notice, or website posting. Customer must keep its contact information current.

Legal notices to Provider must be sent to legal@askdae.com and to Provider’s address identified on the applicable invoice or Order. A notice to Provider is effective only when actually received.

20.2 Assignment

Customer may not assign, delegate, transfer, or undergo a change of control concerning this Agreement without Provider’s prior written consent. Any attempted transfer is void.

Provider may freely assign, delegate, subcontract, or transfer this Agreement, in whole or part, to an Affiliate, successor, purchaser, service provider, financier, or other person without Customer’s consent.

20.3 Relationship

The parties are independent contractors. Nothing creates a partnership, joint venture, franchise, fiduciary, employment, agency, professional-client, or exclusive relationship.

20.4 Released Parties as beneficiaries

Each Released Party is an express third-party beneficiary entitled to enforce Sections 13 through 20. No other person is a third-party beneficiary.

20.5 Export and sanctions

Customer will comply with export-control, sanctions, anti-bribery, and anti-corruption laws and represents that it is not prohibited from receiving the Service. Customer will not access or use the Service in an embargoed jurisdiction or for a prohibited end use.

20.6 Severability and reformation

If a provision is invalid or unenforceable, it will be enforced to the maximum lawful extent and modified as little as necessary to achieve its intended protective purpose. The remainder remains effective. If a release, disclaimer, indemnity, arbitration term, exclusion, or liability cap is narrowed, every remaining protection continues independently.

20.7 Waiver

A waiver must be in a writing signed by Provider and applies only to the specific instance. Delay, silence, or partial exercise is not a waiver. Remedies are cumulative.

20.8 Interpretation

Headings are for convenience. “Including” means “including without limitation.” “Or” is inclusive. This Agreement will not be construed against the drafter. Electronic records, click acceptance, and electronic signatures have the same legal effect as physical originals.

20.9 Entire agreement

This Agreement and its incorporated Orders and policies are the complete agreement concerning the Service and supersede prior and contemporaneous proposals, statements, advertisements, representations, and understandings.

21. Contact

Four8 Consulting, LLC, doing business as Dae

Email: legal@askdae.com

Website: https://askdae.com

See also our terms of service, privacy policy and pricing.